Innovation and efficiency turn on an organization’s workforce. By ignoring the people who compose a company, strategies and tactics don’t just fall short of expectations, they fail to leverage the most valuable source of insight, discovery, and invention. We don’t sell “best practices.” We unpack the unique human complexity of our client’s operations.

Business Transformation
At ZENDA, we call Excel the “duct tape” of the knowledge worker. We often observe workers using it as a workaround to get things done, despite existing processes and systems. This discovery is a view into a worker’s needs, the organization’s culture, and an invention’s opportunity for benefitting the whole operation.

Cost Savings
Our observation of work as it transpires provides an accurate view of what is happening, explaining pain points, revealing unknowns, and challenging hypotheses. This perspective enables more effective technology selection and faster deployments. Systems are configured with human sensitivity so that training and change management costs are reduced or eliminated.

Operational Excellence
Our human insights deliver a robust level of efficiency and productivity. Unlike basic workflow diagrams, our operation models are alive with human detail, driving greater results by uncovering the why and not just the what.

Corporate restructuring and acquisition efforts align around the rationalization of assets and processes, with human capital often assessed in spreadsheets and org charts. People, however, are key to the past successes of the respective businesses and the promised success of the blended future. Our human insights make this promised success a reality.

Business Transformation
In M&A events, a “best of both worlds” outcome is often imagined and rarely achieved. Our human-centered, ground-up view of operations enables a transformation that is truly better than the sum of the merger’s parts.

Cost Savings
Spreadsheets are a handy abstraction of the parts within a restructuring event — inventories of tools, processes, departments, and roles. But rows and columns ignore the realities of how work has historically been successful and how to leverage the talent responsible for this success in the new, transformed environment. We illuminate this reality, providing the roadmap to reduce redundancy, enhance satisfaction, and maximize capabilities.

Operational Excellence
In M&A events, the potential for a more efficient and productive future state is often left unassessed, ignoring the risk that lies in the human context. Old habits die hard, but when people can clearly envision their future value and impact, new behaviors are adopted quickly. Our depictions of the future state provide exactly that, a means for people to see themselves in a future more productive than the past.

Coordinating actions and resources across an organization goes beyond the dashboard of any enterprise resource planning solution. It requires a balanced understanding and orchestration of the organization’s people, policy, tools, and data. As experts in observing organizations in their entirety, we provide this balanced understanding. As experts in visualizing operations across all dimensions of the enterprise, we provide the roadmap for orchestration.

Business Transformation
Given a robust understanding of the human context of work, implementing an ERP system offers the opportunity for transformation across the organization. Our expertise in the human context ensures that adopting new ERP tools prompts the transformation an organization actually needs.

Cost Savings
In theory, an ERP system reduces costs, integrating and centralizing previously siloed systems. In practice, this cost reduction requires the buy-in of an organization’s workforce. Our human insights allow business operators to meet their workforce where they are, putting theory into practice.

Operational Excellence
ERP systems promise more efficient operations. Multi-step processes of the past are said to become one, automation seamlessly connecting what once was a motley assortment of tasks. Yet without clear, cross-functional vision into those tasks and their connections, automation is only a promise. Our thorough observation of work gives business operators the clear vision ERP automation requires.