Learn how the Zenda Team helped a major client re-engineer their reporting model starting with a Human Centered approach to the Processes, Tools, and Data requirements necessary for the client to enable strategic and operational goals.
REIMAGINING WORK
Business processes are universally portrayed in an overly simplified and linear manner. However, work is multi-lateral and defined by distinct, and equally important, operational axes.
When business operations are considered more broadly than just business processes and their enabling technology, a new landscape of opportunity opens up. And impact can be significant. By defining business operations across four axes of work, Zenda's Work Design™ allows you to see more deeply into your business, explore ideas, create and test new approaches, and apply new skills, methods, and tools.
Human
The greatest untapped source of operational insight lies in the human context of work. Yet the workforce has been viewed as the greatest source of risk to business' operational strategies and tactics. And to counter this, has become the driver of ineffective training and change management expense.
Zenda incorporates a new understanding of the workforce into the decisions that drive how business is executed — often eliminating training, empowering professionals, and transforming the experience of employees and, in turn, customers.
Human performance metrics (behavioral, cognitive, social) drive transformational discoveries that escape traditional efficiency-driven best practices methodologies.
Technology
For a business system to be 'usable' is no longer a goal — it is table stakes. It is not innovation. How technology will manifest within the business operation is a complicated question that must be answered with equal regard for business objectives, the worker, and the role of data within the work event.
Every business system — built, bought, already deployed or in planning — represents an opportunity to operate differently, more effectively, more innovatively. By allowing Work Design™ to define how technology will serve the operation, adoption risks are mitigated, transformation costs decrease and promised operational impacts are guaranteed.
Business
Operations are a combination of things: processes, policy, regulation, infrastructure, skills, culture, data, etc. The best business operations are driven by a careful prioritization and orchestration of the most important aspects of the work event.
When designing how work happens, business leaders collaborate with technologists, data experts, workforce members, executives, customers and a variety of other stakeholders. To bring all of these views together, Zenda designers drive collaboration through operation models that bring disparate voices, and sometimes opposing concerns, into a singular vision of the best possible business operation.
Data
Data is no longer the static record of business — the tea leaves from which the future is predicted. Machine learning, artificial intelligence and the field of data science make data a real-time actor affecting the execution of business.
How data can and should affect the execution of work is a question as important to answer from a human perspective as it is from a business process, policy or procedural perspective. Data, the latest actor inside business operations, must be designed into the work.
Our thoughts
Zenda Voices
Wrench in the System
“Harold Hambrose's book pointed out, in plain language and with concrete examples, why business software generally doesn't work and how to fix it. I am well acquainted with the literature that covers design of technology systems, and Hambrose's text is the only one that adequately tackles software product design issues in a practical and accessible manner."
— CIO, Pharmaceutical vertical, Fortune 100 company about Wrench in the System
“Together with thought leaders like Edward Tufte, Harold Hambrose reminds us that great design can change the world."
— Tony Pizi, CIO, Asset Management, Platform Services, Deutsche Bank