Timeline

2018

Global Legal Operations

Rank leading technology vendors according to the design of legal operations work within a global financial services firm.

2017

Design in Enterprise Technology

Keynote address to global technology leadership team at Johnson & Johnson

2015

US Affordable Care Act (ACA) Compliance

Top selling, award winning employer portal providing the ability to manage compliance with America’s ACA.

2013

EE – Everything Everywhere

T-Mobile and Orange merger requires a single point-of-sale terminal design that unifies two workforces into a common customer care experience.

2012

London 2012

Public access interactive displays portraying Olympic event venue energy consumption real-time.

2011

MoMA: Talk to Me

Emergency Response Command Center design is exhibited at the Museum of Modern Art’s Talk to Me: Design and the Communication between People and Objects.

2010

SAP DKOM

Engineering Technology / Designing Innovation Keynote address to annual global developers’ conference at SAP, the world’s largest business systems developer.

2009

Wrench in the System

Wiley publishes Harold Hambrose’s book

2008

Reassessing the Bloomberg Terminal

Hambrose selected to reimagine a powerhouse industry platform

2007

Research in Motion becomes Blackberry

In-context consumer research and lab-based usability testing for this leading technology supplier, at the height of their success.

2006

Global Web Frameworks

Partnered with Microsoft in the design and deployment of web site design and development standards and tools. Reduced web site implementation costs by more that 60% across this global pharmaceutical company.

2005

UK National Health Service

Chosen to partner in the research and design of the NHS clinical records system.

2004

Travelocity: A New Take on Sightseeing

Reimagined location information presentation through stylized high-level tourist maps containing information about neighborhoods and popular landmarks.

2002

UK Criminal Justice Portal

Partnered with Microsoft UK to connect work among all criminal justice agencies across England, Scotland and Wales.

2001

BBC Home Visits

Design researchers went into homes across Britain to evaluate the brand characteristics of control, trust and ease of use, across interactive television, radio and mobile channels.

2001

Hambrose leads design of award winning Celanese Intranet

2001

Norman Nielsen Top 10 Intranets

2000

Designing Interactive Systems (DIS) Conference

Hambrose addresses “Mergers and Acquisitions: The changing practice of HCI and Design”

1998

Reuters Pictures: New Media Archive

Hambrose led customer experience design for global photographic archive

1997

MBNA NetAccess

Defined user experience and design of first real time access to credit card charges

1995

Hambrose Presents at ACM World Conference

Harold presents design of Merrill Lynch’s Trusted Global Advisor user interface, winner of Microsoft Windows Open

1993

First Data Card Services

Mainframe conversion of Call Center customer experience design

1992

First Data Health Systems

Hambrose designs first of kind electronic medical record (EMR) and patient medical record graphical user interfaces (GUI)

1991

Citibank ATM

Hambrose designs user interface for Citibank’s first automated teller

1990

IBM OS/2

Hambrose leads design of user experience with IBM Personal computer and mainframe platforms at IBM Warwick Software Development Laboratory

Case Studies

Developing Global Cross-Divisional Solutions

Standardizing/Optimizing Due Diligence Reviews for New Products

Merging Legacy Pharmaceutical Distribution Systems

Striving for zero training following a system redesign

Unifying International Investment Banking

Reducing risk by optimizing cash management around the globe