In response to strict new regulatory requirements, business operations and technology leadership delivered a common global solution for the design of new financial products. While technology and operational processes satisfied regulation, unintended workforce behaviors provided a view into new operational opportunities and direction for a better technology platform.
A worker's concern about unintentionally violating ever-evolving regulations meant that employees wanted more eyes on their work. Knowing that the new product pipeline enjoyed a cross-functional process of review meant it was a good spot to place anything that someone wanted others to see, approve or challenge — even if it was not a new product concept. The new product pipeline needed to support more than a regulatory process — it had to support the human need for reassurance, collaboration and consensus.