A global, decentralized industry leader recognized that optimizing the digital tools that supported collaboration can be qualitatively and quantitatively impactful to the business. Opportunity for a better future spanned three areas of interest: behavioral/cultural, infrastructure/environment, and technology.
Design Research, Strategic Design, Resource Management
Behavioral/Cultural: 'The Cost of Bad Habits' communication campaign explained the advantages of introducing better behaviors, including: 'video on' during virtual meetings, the importance of volume and mute control during meetings, and time savings related to agenda preparation and communication prior to meetings.
Infrastructure/Environment: On-site meeting rooms moved to uniform communication technologies, while causes for observed rates of call drops were investigated and remedied.
Technology: Allowed human context insights to inform multi-platform rollout for virtual meeting technology while deploying technology to support more quickly locating in-facility meeting rooms.