We drive cost savings, operational efficiency, and business transformation by delivering human insights
Our clients are experts in their business. Our clients are experts in their business. Our clients are experts in their business.
Our clients are experts in their business. We’re experts in illuminating the human context of work.
We thrive in this human context.
We give business operators incisive vision into how work actually transpires and how it can be transformed.
Who we are
Experts in WorkDesign™
Our consultants deliver insights from the human context of work so our clients can see their business operations like never before.
Through unique visual models, WorkDesign™ delivers new perspectives that help business operators understand challenges, discover opportunities, and design reimagined ways of working.
Risk Management
Regulation, policy, and procedural compliance hinges on how people work.
We show clients how their people are key to eliminating operational risk and amplifying operational excellence.
Process Innovation & Efficiency
Process improvement and digital transformation are as much an investment in people as they are an investment in change.
We maximize returns on these investments by leveraging previously untapped human insights.
Corporate Restructuring and Acquisitions
Within any merger, short-term decisions on human capital can lead to long-term costs.
We mitigate M&A’s greatest outcome risk by seeing a successful merger as greater than the rationalization of its parts.
Enterprise Resource Planning
Harmonizing core business functions requires understanding how people inform processes.
We expose this connection by observing work from the ground up.
What is WorkDesign™?
A Balanced Understanding of Work
WorkDesign™ focuses on the event of work — how people, policy, tools, and data come together to most effectively achieve business goals.
Unlike service design or continuous process improvement, WorkDesign™ balances all aspects of a work event, organizing its elements into four axes: the human context; business concerns ranging from processes to performance metrics; technology, tools and infrastructure; and data and information.
Our expertise
Master Data Management
Case Study
Management Consultants
Advantages
Research
Services
Energy
Verticals
Case Study
Master Data Management
In the design of master data management tools and processes, the human context revealed insights that led to a transformed off-shore master data team and an operation with close to zero errors.
Management Consultants
Advantages
WorkDesign
Services
Corporate Technology
Verticals
Advantages
Management Consultants
Management consultants provide clients with “best practices” derived from their past engagements. The human context of business events is where “best practices” are challenged by the unique circumstance of each workforce and where our human-centered approach thrives.
Master Data Management
Case Study
Partnerships
Services
Corporate Technology
Verticals
Services
Research
Our research uniquely blends behavioral scientists with designers in the observation of work. This partnership inspires operational strategies rooted in a robust understanding of why people have adopted particular ways of working.
Employee Experience
Case Study
Mergers & Aquisitions
Advantages
Corporate Technology
Verticals
Verticals
Energy
Energy grid management across North America and Europe, contract sales, consumer account management, and energy trading are all contexts in which Zenda's human perspective has fueled operational transformation.
Client Onboarding
Case Study
Risk Management
Advantages
Research
Services
Case Study
Client Onboarding
Client onboarding requires a careful orchestration of all aspects of work. A design-centric approach to this critical business event reduced its duration by half and improved the quality of experience for the workforce as well as the customer.
Risk Management
Advantages
Designing Better Ways of Working
Advantages
Financial Services
Verticals
Case Study
Employee Experience
The best employee experiences come from work that is designed to ensure people are effective, efficient, learning, and growing. How this is achieved varies from company to company, department to department.
Mergers & Aquisitions
Advantages
WorkDesign
Services
Consumer Products
Verticals
Case Study
Regulatory Compliance
Regulatory compliance relies on understanding how people are likely to behave and how to compel them to act correctly. A human-centered approach to designing compliance processes turned regulatory headaches into better ways of working.
Designing Better Ways of Working
Advantages
Research
Services
Financial Services
Verticals
Advantages
Mergers & Aquisitions
In mergers and acquisitions, the human context of future-state operations is among the greatest risks to success. Blending assets and procedures are careful calculations that must be complemented with human insights only design can deliver.
Employee Experience
Case Study
Designing Better Ways of Working
Services
Financial Services
Verticals
Advantages
Risk Management
Regulatory compliance and risk management are most challenging where people must perform work in a prescribed fashion. Human beings are prone to improvised methods and variability. By incorporating human insights into the design of work, risk is mitigated and compliance is ensured.
Regulatory Compliance
Case Study
WorkDesign
Services
Energy
Verticals
Advantages
Designing Better Ways of Working
Designing better ways of working requires understanding current-state characteristics worth preserving, identifying challenges likely to persist, and striking a balance across human, mechanical, and procedural concerns.
Client Onboarding
Case Study
WorkDesign
Services
Healthcare
Verticals
Services
WorkDesign
Work Design is our method of organizing people, policy, tools, and data to define work events within a business operation.
Management Consultants
Advantages
Designing Better Ways of Working
Advantages
Healthcare
Verticals
Services
Designing Better Ways of Working
Our design process leverages a thorough understanding of people in order to accurately diagnose a problem before exploring and validating solutions.
Designing Better Ways of Working
Advantages
Master Data Management
Case Study
Transportation
Verticals
Services
Partnerships
Partnerships with major management and technology consulting firms often come at the request of our clients. Our careful attention to client culture and worker characteristics captures what often eludes the best practices presented by other firms.
Master Data Management
Case Study
Management Consultants
Advantages
Financial Services
Verticals
Verticals
Transportation
In Transportation, building, selling, leasing, renting, maintaining, and operating vehicles has been the focus of Zenda operational design challenges. From tactical solutions for speedier auto sales to strategic opportunities across managed fleets, a human-centered focus has delivered transformations that had previously been elusive.
Regulatory Compliance
Case Study
Management Consultants
Advantages
WorkDesign
Services
Verticals
Healthcare
Healthcare institutions and practitioners have allowed Zenda to influence the design of facilities, to discover critical operational risks at the point of care, and to design tools and processes around the human context of caregiver and patient.
Regulatory Compliance
Case Study
Designing Better Ways of Working
Advantages
Partnerships
Services
Verticals
Corporate Technology
Corporate Technology leaders partner with Zenda in order to perfect service delivery to their organizations. Thanks to Zenda's expertise and methods, corporate technology teams are finally delivering truly transformational systems and services to their business counterparts
Employee Experience
Case Study
Management Consultants
Advantages
Designing Better Ways of Working
Services
Verticals
Financial Services
Financial Services must abide by regulations that govern the behavior of the professionals that compose these institutions. Zenda operational design leadership has ensured compliance across the most sensitive and carefully monitored aspects of retail banking, wealth management, product development, technology, and legal operations.
Client Onboarding
Case Study
Mergers & Aquisitions
Advantages
WorkDesign
Services
Verticals
Consumer Products
Human-centered design in Consumer Products typically brings focus to the consumer. Zenda's focus on people within business operations has brought discovery, insight, and transformation to regulatory compliance, master data management, technology, R&D, and supply chain.